Stream Platform

Stream brings voice, chat, meetings, and team collaboration into one platform.

Designed for hybrid teams and multi-site businesses, it simplifies day-to-day

communications while improving consistency and responsiveness.

Unified Communications Platform — Built for Modern Business

Stream is River Technologies' cloud-hosted unified communications platform, designed to replace fragmented phone systems, messaging apps, and video tools with a single, coherent solution. Built on a modern VoIP core, Stream brings together voice calls, video conferencing, instant messaging, and presence indicators into one integrated environment — accessible from any device, anywhere.

Unlike traditional on-premise PBX systems, Stream requires no rack-mounted hardware and no costly maintenance contracts. Your phone system lives in the cloud, fully managed by River Technologies, with updates and improvements deployed without disruption to your business. This means you benefit from enterprise-grade features from day one, regardless of the size of your organisation.

Stream supports both desk phones (SIP-compatible hardware from leading manufacturers) and softphones — downloadable clients for Windows, macOS, iOS, and Android. Your team can make and receive calls on their laptop at home with the same number they use at their desk in the office. For hybrid and remote-first businesses, this continuity is fundamental.

The browser-based client requires no installation, making it ideal for contractors, visiting staff, or shared workstations. A single login gives employees access to their full communications environment: call history, voicemail, contacts, and collaboration tools. Stream integrates with existing business directories (Active Directory and LDAP) so your team roster is always current.

River Technologies manages the entire platform lifecycle — provisioning, configuration, monitoring, and support. When you add a new team member, we add their extension and provision their device. When your business grows across sites, we extend the platform to the new location. You focus on your business; we handle the communications infrastructure.

Use Cases — From Single Sites to Multi-Location Enterprises

Stream was built to serve businesses at every stage of growth. For a single-office business replacing ageing ISDN or analogue phone lines, Stream provides a modern, feature-rich alternative: DDI numbers, auto-attendant menus, ring groups, voicemail-to-email, and call recording — all without on-premise hardware.

For multi-site organisations, Stream's real strength emerges. All locations share a single phone system: calls between sites are free and instant, employees can see colleagues' presence status regardless of location, and management has visibility across the entire estate. Whether you have two offices or twenty, the system scales cleanly without the cost and complexity of linking separate PBX systems.

Remote and hybrid teams are first-class citizens on Stream. Staff working from home connect with the same softphone client used in the office. Calls route correctly whether the employee is on-site or remote. Managers can monitor call queues and agent availability in real time using the Wallboard feature — a live dashboard displaying call statistics, queue depth, and agent performance across the team.

Contact centres and customer-facing teams benefit from Stream's call queuing, IVR (interactive voice response), and reporting capabilities. Calls are distributed intelligently across available agents, with overflow routing and time-of-day rules ensuring customers reach the right person. After-call analytics feed into the Wallboard so team leaders can identify patterns, manage staffing, and improve response times.

Businesses in regulated industries (financial services, legal, healthcare) can enable call recording for compliance purposes. Recordings are stored securely, indexed by date, caller, and extension, and accessible via the management portal. Retention policies can be configured to meet specific regulatory requirements.

Integration and Scalability — Grow Without Limits

Stream is designed to integrate with the software your business already uses. API access enables direct integration with CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics — surfacing caller records automatically when a call arrives, logging call activity, and enabling click-to-dial from within your CRM. This eliminates manual data entry and gives your team complete context on every customer interaction.

Number porting from your existing provider is fully supported. Your current telephone numbers — including geographic DDIs, 0800 freephone numbers, and 08 ranges — transfer to Stream without interruption. River Technologies handles the porting process end to end, coordinating with your existing carrier and scheduling the cutover at a time that minimises business impact. You keep your numbers; you just get a better platform behind them.

Auto-attendant menus (IVR) allow callers to route themselves to the right department without manual intervention. Configuring menus, changing greetings, and updating routing rules takes minutes through the management portal — no engineer visit required. Time-of-day rules automatically divert calls to voicemail or an out-of-hours message when the office is closed.

Scalability is built into the platform architecture. Adding a new user takes minutes: create the extension, provision the device or softphone, and the new team member is live. Removing a user is equally straightforward. There are no per-site licence fees, no hardware procurement lead times, and no engineering visits for most changes. Stream grows with your business at a pace and cost that makes sense.

River Technologies provides ongoing managed service for all Stream customers: proactive network monitoring, firmware updates, capacity planning, and a dedicated support team familiar with your specific configuration. Our team is based in Lancashire and serves businesses across the North of England, with remote management capabilities covering the full UK. When something needs attention, you have a single point of contact who knows your system.